All our products come with a 3-year fabrication fault and workmanship warranty. This INCLUDES INTEGRITY OF WELDING but does not cover finishing as we cannot be responsible for metal rusting caused by undue maintenance. The responsibility for checking for rust and re-treating the product on a regular basis remains with the end customer. Also, our guarantee becomes invalid due to incorrect maintenance or any modification of our products.
All our galvanising and powder coating processes are undertaken by an outside supplier. Hence we have no control over this process other than supervise their quality. It is noted that whilst we take great care and attention to all our products, over time the galvanising or powder coating finishes may sustain scratches, chips or even wear away. If this occurs it may expose the metalwork to the elements, a situation that could lead to some rusting. As a result, no type of finishing is included in our guarantee.
Bespoke service notice
Please, kindly take into account that since our metalwork is made to the client’s unique specifications, the order cannot be cancelled after the product has been manufactured. You can only cancel orders that are at pre-production stage. In this case, you will be charged the cancellation cost to be determined at the time and accordingly be given a refund from the deposit money paid. The cancellation doesn’t affect your statutory rights.
Also, please note that since we offer a bespoke service, we never take on more projects than we can deliver using our own workshop. Feel free to give us a call on 020 8903 6599 about any bespoke projects you’ve got in your mind, so we can get them booked in nice and early!